Shipping information

What Shipping Methods Are Available?

We at Allure hook know how important it is to receive your purchased products in the finest condition, and on time. So, we use a large network of couriers to deliver your products to you as early as possible.

Do you apply any shipping charges?

We provide free shipping on all Prepaid orders. Pay online to avoid charges of ₹49/product applicable on COD orders.

What is the delivery time period?

We at Allure hook know how important it is to receive your purchased products in the finest condition,

we use a Air Mode of Our couriers Partner Depending upon the location, the product is delivered to you in 3-5 workings days after it has been dispatched from our warehouse.

Cash On Delivery Policy

As per the Cash on Delivery policy:

  • You cannot open the box without making the payment at the time of delivery.
  • If the product is open, do not accept the order.
  • No credit/debit cards are accepted in Cash on Delivery
How Can I Cancel My Order?

Yes, you may cancel a partial order before the order is processed. Before dispatched your order our Team Member will call you to Confirm Your address and that time you can raise Cancel Request.

Return & Refund

What is Return Policy?

We are committed to providing 100% customer satisfaction and are accountable for providing you guys with the best-finished goods. If you are still unsatisfied with your order for any reason, you can Refund/Exchange the product to us within 7 days from the delivery date, as per the terms and conditions mentioned below.

Terms & Conditions:

• The product should not be tried on more than once after opening for trial purposes, should be unwashed. There should be no stains, marks, stitches and holes in the product(s), caused by the customer.

• Product(s) should reach us in sellable condition, i.e. all tags and the original packaging should be intact and should be sent along with the product(s).

• An email should be sent immediately in case of any issue with the product(s) after the product is received to our support email at Return@allurehook.com

• All replacement/refunds will only be processed after the product(s) have been received by our team and have cleared the quality check.

• The cash-on-delivery (COD) convenience charge would not be included in the the refund value of your order as these are non-refundable charges.

• In case of an empty box or missing item upon delivery, the case should be registered within 24 hours of delivery or else the company has all the rights to reject the complaint. 

How Can I Return the Product.?

you can reach us using email at: Return@allurehook.com.

We will arrange Pickup for Your Our Courier Partner Will pick Product from Your Loction with in 2-4 Days. Once your return is received and inspected,

we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your Exchange/Refund

How will I get Refund.?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your Exchange/Refund Your exchange order will be processed as soon as your return will reach our warehouse and your exchange order id will be shared with you.

Your refund will be done in the form of store credit which will be valid for lifetime, and you can use it whenever you further want to shop with us, you will Received a Coupon Code on Your Email id whenever you want to place order just Enter the Coupon Code at the Time of Checkout in Apply Coupon Section.

What are the rules for Courier charges refund?

Case on Delivery Charges are Non – Refundable In case you receive a faulty product, we will create a reverse pick up. There is no additional cost in this process. In case you need to return the product for exchange then you have to self-ship the product(s) Courier Charges Bare by you.

Payment information

What Payment Methods Are Accepted?

We accept Master/Visa credit cards and all major Debit Cards. We also have an option of net banking and Cash on Delivery for our customers.

Is it safe to shop online if I make payment using net banking, Debit card, or Credit Card?

We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions.

What should I do if my payment fails?

In case your amount has been debited after a payment failure, it is automatically reverse back by the respective bank within 7-10 business days.