VISIT OUR NEW
OFFICE IN NEW DELHI

GROUND FLOOR, PVT NO 2,
15A/36, W.E.A KAROL BAGH,
Delhi,110005
+919560235768
care@allurehook.com

FREQUENTLY ASKED QUESTIONS

What is Return Policy?

We are committed to providing 100% customer satisfaction and are accountable for providing you guys with the best-finished goods. If you are still unsatisfied with your order for any reason, you can Refund/Exchange the product to us within 7 days from the delivery date, as per the terms and conditions mentioned below.

Terms & Conditions:

  • The product should not be tried on more than once after opening for trial
    purposes, should be unwashed. There should be no stains, marks, stitches and
    holes in the product(s), caused by the customer.
  • Product(s) should reach us in sellable condition, i.e. all tags and the original
    packaging should be intact and should be sent along with the product(s).
  • An email should be sent immediately in case of any issue with the product(s)
    after the product is received to our support email at Return@allurehook.com
  • All replacement/refunds will only be processed after the product(s) have been
    received by our team and have cleared the quality check.
  • The cash-on-delivery (COD) convenience charge would not be included in the
    the refund value of your order as these are non-refundable charges.

In case of an empty box or missing item upon delivery, the case should be
registered within 24 hours of delivery or else the company has all the rights to reject the complaint

How Can I Return the Product.?

you can reach us using email at: Return@allurehook.com. We will arrange Pickup for Your Our Courier Partner Will pick Product from Your Location with in 2-4 Days.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your Exchange/Refund

How will I get Refund.?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your Exchange/Refund Your exchange order will be processed as soon as your return will reach our warehouse and your exchange order id will be shared with you.

Your refund will be done in the form of store credit which will be valid for lifetime, and you can use it whenever you further want to shop with us, you will Received a Coupon Code on Your Email id whenever you want to place order just Enter the Coupon Code at the Time of Checkout in Apply Coupon Section.

What should I do if my payment fails?

In case your amount has been debited after a payment failure, it is automatically reverse back by the respective bank within 7-10 business days.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS